7c999 Privacy Policy — How We Protect Your Personal Data

Our Privacy Commitments at a Glance

The following summary highlights 7c999's core commitments to your privacy. The full policy below provides complete detail on each point.

1Introduction and Scope

This Privacy Policy ("Policy") describes how 7c999 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "the Player") who register for an account, use the Platform, or otherwise interact with 7c999's services, website, or mobile interface. This Policy applies to all users of the 7c999 platform, including registered account holders, visitors browsing without an account, and individuals who contact our support team.

By using 7c999 in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue your use of the Platform and contact our support team to request account closure.

2Personal Data We Collect

We collect personal data in several categories depending on how you interact with the Platform. Below is a breakdown of the main data types we may collect and process:

3How We Use Your Personal Data

We use the personal data we collect strictly for the purposes described in this Policy. We do not use your data for any purpose that you would not reasonably expect given the nature of the Platform. The primary purposes for which we process your data are:

• Account management: creating and maintaining your 7c999 account, verifying your identity, processing deposits and withdrawals, crediting bonuses, and providing you with access to all Platform features.
• Service delivery: operating the sportsbook, casino, and all other gaming products; settling bets; managing your balance; and providing customer support.
• Security and fraud prevention: monitoring account activity to detect and prevent fraud, money laundering, collusion, unauthorised access, and other prohibited conduct as defined in our Terms & Conditions.
• Legal and regulatory compliance: meeting our obligations under applicable anti-money laundering (AML) laws, data protection regulations, and any other legal requirements that apply to the operation of the Platform in the jurisdictions in which we operate.
• Responsible gaming: monitoring gaming patterns to identify signs of problem gambling, applying deposit limits and self-exclusion requests, and providing responsible gaming guidance to players who may need it.
• Communications: sending you transactional messages (such as deposit confirmations, withdrawal notifications, and security alerts), responding to your support inquiries, and, where you have opted in, sending promotional communications about bonuses and platform updates.

4Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

• Contractual necessity: processing is necessary to perform the contract between you and 7c999 — specifically, to operate your account, process your transactions, and deliver the gaming services you have requested.
• Legal obligation: processing is necessary to comply with applicable laws and regulations, including AML obligations, KYC requirements, and data protection laws.
• Legitimate interests: processing is necessary for 7c999's legitimate business interests, including fraud prevention, security monitoring, service improvement, and responsible gaming enforcement — provided those interests are not overridden by your rights and interests.
• Consent: where we send you optional promotional communications (such as bonus offers and seasonal promotions), we do so on the basis of your consent. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.

5Sharing Your Personal Data

7c999 does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose:

• Payment processors and financial service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): we share transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards and are bound by contractual data protection obligations with 7c999.
• Game software providers (such as Evolution Gaming, Pragmatic Play, Microgaming, Spribe, Ezugi, NetEnt): game providers may receive technical session identifiers to operate their games on the Platform. These providers do not receive your full personal profile, only the identifiers needed to manage your game session and record outcomes.
• Regulatory and law enforcement authorities: where required by law, court order, or a valid regulatory request, we will disclose personal data to the relevant authorities. We will, where legally permitted to do so, attempt to notify you of such a request prior to disclosure.
• Professional advisors: our legal counsel, auditors, and compliance consultants may access personal data on a need-to-know basis in the course of providing professional services to 7c999. All such advisors are bound by confidentiality obligations.

6Cookies and Tracking Technologies

7c999 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the Platform, maintain your login session, remember your preferences, and analyse how players use the site so we can improve it.

We use the following categories of cookies on the Platform: strictly necessary cookies (required for the Platform to function — these cannot be disabled), functional cookies (used to remember your preferences such as language settings), and analytical cookies (used to understand aggregate usage patterns and improve the Platform). We do not use advertising or behavioural tracking cookies.

• Strictly necessary cookies: these are essential to the operation of the Platform and cannot be switched off. They are usually set in response to actions you take such as logging in or making a deposit. Without these cookies, the services you have asked for cannot be provided.
• Functional cookies: these allow the Platform to remember choices you make (such as your preferred language) and provide a more personalised experience. If you do not allow these cookies, some features may not function as intended.
• Analytical cookies: these help us understand how visitors interact with the Platform by collecting aggregated, anonymised data. The information is used to improve the user experience and identify technical issues. No personally identifiable data is included in analytical reports.

7Data Retention

We retain your personal data for as long as your account remains active and for such additional period as is required to fulfil the purposes set out in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. In general, account data is retained for a minimum of five (5) years following account closure to meet our AML record-keeping obligations. Financial transaction records may be retained for longer periods where required by applicable law.

Once the retention period has expired and there is no legal basis requiring continued retention, we will securely delete or anonymise your personal data so that it can no longer be associated with you. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical analysis and service improvement purposes.

8Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 7c999. To exercise any of these rights, please contact our support team using the details in Section 13 of this Policy:

9Data Security

7c999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting which staff members can access personal data, regular security assessments, and monitoring systems to detect and respond to security incidents.

While we take all reasonable steps to protect your personal data, no transmission over the internet or electronic storage system is completely secure. If you become aware of any security issue relating to your 7c999 account — such as unauthorised login attempts or suspicious activity — please notify our support team immediately via live chat.

10Third-Party Services and Links

The Platform integrates with third-party game providers and payment processors, whose services are governed by their own privacy policies. 7c999 is not responsible for the privacy practices of third-party providers. We recommend that you review the privacy policies of any third-party provider whose services you use in connection with the Platform. The Platform does not contain links to external websites for advertising or commercial partnership purposes.

11Minors and Age Restrictions

7c999 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. All registration applications are subject to age verification checks. If we discover that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account.

12Changes to This Privacy Policy

7c999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the nature of the Platform. When we make material changes to this Policy, we will use reasonable endeavours to notify registered users via the Platform or by email. The date of the most recent revision is always displayed at the top of this document.

Your continued use of the Platform following notification of any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically so that you remain informed about how we handle your personal data. The current version of this Policy supersedes all prior versions.

13Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 7c999 handles your personal data, please contact our support team. You can reach us 24/7 via live chat on the Platform, or by emailing us at the address below. Please include "Privacy" in the subject line so we can direct your inquiry to the appropriate team member.